Update myIR Details

To update myIR details, log in to your myIR account and select Manage my profile. From the Profile tab, you can update your email address or phone number and submit the change.

You should also review other important information, including your:

• Email address
• Phone number
• Address
• Bank account details
• Income type
• Name and other personal details
• Two-step verification methods
• Notification preferences

If you cannot access myIR, Inland Revenue provides separate support for login difficulties, forgotten usernames or passwords, locked accounts and two-step verification problems.

If your myIR issue involves an IRD notice, tax debt, payment arrangement, incorrect tax return or compliance problem, getting professional help may be more appropriate than simply updating your account details.

Why Should You Update Your myIR Details?

Your myIR account is an important way of managing your tax affairs with Inland Revenue.

IRD recommends keeping your contact, income type and bank account details updated.

Outdated information can make it harder to manage your account and may affect how you receive communications or access certain services.

For example, you may have:

• Changed your phone number
• Changed your email address
• Moved house
• Changed jobs
• Started a business
• Closed a bank account
• Changed your name
• Changed your family circumstances

If any of these apply to you, checking your myIR profile is worthwhile.

How to Update Your Phone Number or Email Address in myIR

If you simply want to update your myIR details, the process is straightforward.

Step 1: Log in to myIR

Sign in to your myIR account.

Step 2: Select “Manage my profile”

Once logged in, select:

Manage my profile

Step 3: Open the Profile Tab

Select the Profile tab.

Step 4: Select the Information You Want to Change

You can select:

• Update email address
• Update phone number

Step 5: Submit the Change

Enter your new details and submit the update.

You can update these details whenever your contact information changes.

What About Two-Step Verification?

Two-step verification is an important part of keeping your myIR account secure.

If you use email or text messages to receive your two-step verification security code, updating your contact information alone may not be enough.

If you change your phone number or lose access to your email, check your two-step verification settings as well.

Common Verification Methods

• Email
• Text message
• Authenticator app
• Passkey
• Password

You can manage your verification methods through your myIR profile and security settings.

How to Update Your Address in myIR

If you have moved house, you should also check your address information.

In myIR, go to:

I want to… → Manage names and addresses → Addresses

You can then select the address you want to update or choose the relevant option to change your address.

If you have more than one tax account type, you may have different addresses associated with different tax accounts.

How to Update Your Bank Account Details

Your bank account details are particularly important if you receive tax refunds or other payments from Inland Revenue.

You can update your refund bank account through myIR.

You can generally go to:

I want to… → Manage refund bank accounts

Check Your Bank Details If:

• You recently changed banks
• Your old account has been closed
• You opened a new account
• Your refund account has changed
• You are expecting an IRD refund

Why You Should Take Bank Account Changes Seriously

Keeping your bank information accurate is not only about receiving refunds. It is also an important security issue.

If you notice an unexpected change to your bank account details or other information in myIR, investigate it promptly and contact Inland Revenue if you believe your account has been accessed without your permission.

If You Notice Something Suspicious

• Check your account information
• Review recent activity
• Change your password if appropriate
• Check your two-step verification settings
• Contact Inland Revenue promptly if you suspect unauthorised access

How to Update Your Income Type in myIR

Your circumstances can change during the year.

For example, you might:

• Start a new job
• Become self-employed
• Start a side business
• Stop being self-employed
• Begin receiving another type of income

You can add or remove an income source through your income tax account in myIR.

You may find this under:

More… → My income sources

How to Update Your Name in myIR

If your legal name has changed, Inland Revenue has a separate process.

You may need to provide supporting documentation, depending on the type of change.

Examples can include:

• Birth certificate
• Change of name certificate
• Driver licence
• Marriage certificate
• Passport

What Details Should You Check in myIR?

Instead of only checking your phone number, consider doing a complete myIR account review.

What If You Cannot Log Into myIR?

Sometimes the problem isn’t your profile details — it is access to the account itself.

Common problems include:

• Forgotten username
• Forgotten password
• Locked account
• Missing verification code
• Lost access to your phone
• Problems with two-step verification
• Email address no longer accessible

Inland Revenue provides troubleshooting options for these situations, including support for forgotten usernames and passwords, locked accounts and two-step verification issues.

If you are unable to access your account, use the official myIR support options provided by Inland Revenue.

What If You Cannot Access Your Two-Step Verification?

This can happen if you:

• Get a new phone
• Lose your phone
• Change your phone number
• Lose access to your email
• Replace your authenticator app

If you only have one two-step verification method and can no longer access it, you may need to contact Inland Revenue to have the verification method reset.

This is different from simply changing your phone number in your profile.

What If You Receive an IRD Notice You Don’t Understand?

This is where a simple myIR update can become a much bigger tax issue.

For example, you may receive a message about:

• An income tax assessment
• Outstanding tax
• Late payment
• GST
• A tax return
• An audit
• A review
• A payment arrangement
• Unreported income
• Incorrect information

Don’t ignore an IRD message simply because you don’t understand it.

Read the notice carefully and check whether Inland Revenue requires you to take action by a particular date.

If you are unsure what the notice means, professional advice can help you understand your options before the deadline.

What If You Have an IRD Tax Debt?

Updating your myIR details will not resolve an outstanding tax debt.

If you owe tax, you may need to consider:

• The amount outstanding
• The payment due date
• Interest
• Late-payment penalties
• Whether you can pay in full
• Whether a payment arrangement may be appropriate
• Whether there are errors in the underlying assessment

This is an area where IRD Guru can help you understand the next steps.

Can You Set Up an IRD Payment Plan?

If you cannot pay an amount you owe by the due date, an IRD payment arrangement may be an option depending on your circumstances.

The important thing is not to ignore the debt.

If you have received an IRD notice and cannot afford to pay the amount immediately, getting advice early can help you understand what options may be available.

Don’t Wait Until:

• The debt has grown
• Penalties have accumulated
• You receive further collection communication
• You miss another deadline

When Should You Contact IRD Guru?

Updating your myIR details is normally something you can do yourself.

However, you may want professional help if the issue behind your myIR account is more complicated.

Consider Getting Help If:

• You received an IRD notice you don’t understand
• You have an outstanding tax debt
• You need help with an IRD payment arrangement
• You believe your tax return is incorrect
• You have omitted income
• You are facing an IRD audit
• You have received a compliance request
• You are unsure whether you owe tax
• You have problems dealing with IRD
• You need help understanding your tax obligations

myIR Help vs Tax Advice: What’s the Difference?

A useful distinction is between a technical myIR problem and an underlying tax problem.

myIR Technical Problem

Examples include:

• Forgotten password
• Locked account
• Missing verification code
• Updating your email
• Changing your phone number

For these issues, Inland Revenue’s official myIR support is the appropriate starting point.

Tax Problem

Examples include:

• Tax debt
• Incorrect tax return
• IRD audit
• Payment arrangement
• Unreported income
• Tax compliance issue
• Dispute with an assessment

These are different from a technical myIR issue and may require tax advice.

7 Things to Check in Your myIR Account Today

If you haven’t checked your account recently, use this quick checklist:

1. Check Your Email

Is your current email address registered?

2. Check Your Phone Number

Can you receive verification codes?

3. Check Your Address

Has your postal or residential address changed?

4. Check Your Bank Account

Is your refund account still correct?

5. Check Your Income Type

Has your employment or business situation changed?

6. Check Your Security Settings

Are your two-step verification methods current?

7. Check Your Messages

Do you have any unread correspondence or requests from Inland Revenue?

myIR Update Checklist

• ☐ Log into myIR
• ☐ Check email address
• ☐ Check phone number
• ☐ Check two-step verification
• ☐ Check home or postal address
• ☐ Check bank account
• ☐ Check income type
• ☐ Check name and personal details
• ☐ Check notification preferences
• ☐ Review recent IRD messages
• ☐ Check outstanding balances
• ☐ Check upcoming deadlines

People Also Ask: myIR Details

How do I update myIR details?

Log into myIR, select Manage my profile, go to the Profile tab and choose either Update email address or Update phone number. Enter your new information and submit the change.

How do I change my phone number in myIR?

Log into myIR and select Manage my profile → Profile → Update phone number. Enter your new number and submit the change.

How do I change my email address in myIR?

Go to Manage my profile → Profile → Update email address in myIR and submit your new email address.

How do I update my address with IRD?

In myIR, go to I want to… → Manage names and addresses → Addresses and select the address you want to change.

How do I update my bank account with IRD?

In myIR, select I want to… → Manage refund bank accounts and add or update the relevant bank account details.

What happens if I cannot access myIR?

If you cannot access myIR, Inland Revenue provides support for login problems, forgotten usernames and passwords, locked accounts and two-step verification issues.

Why is it important to keep myIR details updated?

Keeping your contact, income type and bank account details updated helps you manage your tax affairs and ensures your information with Inland Revenue is current.

What should I do if myIR shows a tax debt?

Check the amount and due date and do not ignore the debt. If you cannot pay it or believe the amount is incorrect, consider getting professional advice about your options.

Can IRD Guru update my myIR details for me?

Simple profile changes can generally be made by the account holder through myIR. However, IRD Guru can help if the issue involves a tax debt, IRD notice, payment arrangement, audit, compliance matter or another underlying tax problem.

Need More Than Help Updating Your myIR Details?

A simple profile update is easy.

But if you opened myIR because you received an IRD notice, tax debt notification, payment request or compliance message, the bigger question may be:

What Does IRD Want You to Do Next?

At IRD Guru, we help New Zealand taxpayers understand and navigate IRD-related issues, including:

• IRD tax debt
• IRD payment plans
• IRD notices
• Tax compliance
• IRD audits
• Overseas income
• Tax return issues
• Tax obligations
• Communication with Inland Revenue

Don’t ignore an IRD message because you’re unsure what it means.

Get help understanding your situation before a deadline passes.

Contact IRD Guru →

Key Takeaway: Update myIR Details and Keep Your Tax Information Current

Taking a few minutes to update myIR details when your circumstances change can help keep your Inland Revenue information accurate.

Check your email, phone number, address, bank account, income sources and security settings. If you discover an IRD notice, tax debt or compliance issue while reviewing your account, don’t ignore it.

Knowing how to update your myIR details is an important part of keeping your New Zealand tax information current.

Check your email, phone number, address, bank account, income type and security settings regularly. Many of these changes can be completed directly through myIR.

However, if you are checking myIR because you have received an IRD notice, tax debt, payment request, audit notification or compliance message, updating your profile may only solve the surface issue.

Understanding what IRD is asking you to do — and responding correctly and on time — is the more important step.

Need help with an IRD issue? IRD Guru can help you understand your next steps.

Official IRD Sources

• IRD – Update your phone number or email address
• IRD – Update your address
• IRD – Update your bank account details
• IRD – myIR support

Tax Disclaimer

This article provides general information about managing your myIR account and New Zealand tax matters. It is not personalised tax, accounting, financial or legal advice.

Tax laws, Inland Revenue policies and administrative requirements can change. The appropriate action depends on your individual circumstances.

Always check current Inland Revenue guidance or obtain professional advice before relying on information that may affect your tax position.